1) Data Controller
The Data Controller is Green Action Energy.
- Email: admin@greenactionenergy.gr
- Phone: +30 2814 014 987
- Address: 60 Kalokairinou Avenue, 71202 Heraklion, Crete
2) Data we collect
We collect only the information required to respond to and handle your enquiry:
- Contact form: full name, email address, phone number, subject and message.
- Cost and payback calculator: system kW, battery kWh, mounting and system-type choices, area, electricity price, full name, email and phone number.
- Purchase and package enquiries: contact details, area, package and price selection, and any notes provided.
- Technical and security data: log data such as submission date and time, plus technical security information used to prevent abuse.
3) Why we collect data
- To contact you and respond to your question or enquiry.
- To prepare an estimate or proposal based on the information you submitted.
- To manage purchase or package enquiries and the associated next steps.
- To protect against spam, bots and malicious submissions.
4) Legal basis for processing
Processing is based on:
- Consent where requested, such as the Privacy Policy consent checkbox on forms.
- Pre-contractual steps or performance of a contract when you submit a purchase or package enquiry so that the process can proceed.
- Legitimate interests for system security, abuse prevention and technical operation, where required.
When collecting data, we provide the information required by the GDPR transparency obligations.
5) Data retention
We retain data only for as long as necessary to handle the enquiry, protect the service and meet any legal obligations. At the end of the relevant period, data is securely deleted or anonymised.
6) Who has access
- Authorised Green Action Energy staff and partners who require access to handle your enquiry.
- Hosting, email and technical-support providers acting as processors under appropriate safeguards.
7) Cookies
The website may use:
- Strictly necessary cookies for essential operation and security, such as sessions.
- Optional cookies such as analytics or marketing cookies, only after consent where required.
Non-essential cookies are enabled only after the corresponding consent choice.
8) Security measures
We apply technical and organisational measures to protect data, including access control, activity logging, form protection against spam, software updates and secure communications where available.
9) Your rights
Depending on the circumstances, you may have the right to:
- access your data
- rectify or update your data
- request erasure
- restrict processing
- object to processing
- data portability, where applicable
- withdraw consent where processing is based on consent
To exercise your rights, contact admin@greenactionenergy.gr.
10) Complaint to the supervisory authority
If you believe your rights have been infringed, you may lodge a complaint with the Hellenic Data Protection Authority.
11) Changes to this policy
We may update this Privacy Policy when our procedures, services or compliance requirements change. The last-updated date will be revised accordingly.
